"One of those exceptional talents with exceptional coding skills combined with creative design. As a team player he was well liked and energetic too. (...)"
- Bob Whitehead, Co-founder, Activision.
"Tenny has a design and UX background which I believe makes him an even better iOS developer. He is also passionate enough about design that he has at times opted to design UI elements from scratch instead of using frameworks like UIKit. It takes a deep understanding and great creativity in order to do this."
- S. Blades, Senior Engineer, Paypal.
"Tenny approach to Service Design taps into an inexhaustible source of creativity and innovation. His book, The Service Startup is a trusty roadmap that founders will long keep by their side."
- Jamer Hunt. Dean of Design, The New School NYC - Parsons
“In this book, Tenny offers some extremely valid and hard-hitting criticism regarding the ideals surrounding the dictate of building a Minimum Viable Product. Agreed on many fronts but I found his reinvention of these principles when applied to the service industry to be extremely insightful. The concept of a Minimum Valuable Service is unique, new and sets goals intended to deliver maximum value with measurable results. This is a must read for anyone in the global innovation economy.”
- Rick Rasmussen, GSV.
I wrote this in 2012. It is a manifesto for a Service Innovation School I created back then. I truly believe a shift from product to services, from transactions to relationships, is not only necessary, but it holds the key to the foundation of a more sustainable society.
* It was just the craziest thing to have my book on Service-Design Sprints published in Japan, two years before Google released SPRINT and by the same publisher of Harry Potter and The GodFather.
Keynote at SDNC Japan 2016 (Service Design Network Conference) on why Service Design has to embrace Agile. More about it here.
"To work with Tenny is to ride the road of disruption. It does not matter if you are designing experiences, services or processes. You will be able to find a clear path to service innovation."